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Welcome to ARAI Cleaning Solutions. By accessing our website, purchasing our products, or engaging with our services, you agree to the following terms and conditions. Please read them carefully.

1. General

These Terms and Conditions govern the sale and use of products and services provided by ARAI Cleaning Solutions, registered in Sri Lanka. By placing an order with us, you confirm that you accept these terms in full.

2. Product Information

We make every effort to ensure product descriptions, pricing, and availability are accurate. However, we reserve the right to make changes without prior notice. All products are subject to availability.

3. Pricing & Payment

  • All prices are listed in Sri Lankan Rupees (LKR) and are inclusive of applicable taxes, unless otherwise stated.
  • Payment must be made in full at the time of order confirmation unless otherwise agreed.
  • We accept payments through cash, bank transfer, and approved digital payment gateways.

4. Delivery

  • Orders will be processed and dispatched within the specified timeframe.
  • Delivery times may vary based on location and order volume.
  • ARAI Cleaning Solutions is not responsible for delays caused by third-party courier services or unforeseen circumstances.

5. Returns & Exchanges

Our return and exchange policy can be found here. Customers must adhere to the outlined return process and timeframes.

6. Cancellations

  • Orders can be canceled within 2 hours of placement by contacting our customer support.
  • After this window, cancellations may not be possible if the order has already been processed or shipped.

7. Intellectual Property

All content, including logos, product designs, images, and text, are the property of ARAI Cleaning Solutions and may not be copied or used without prior written consent.

8. Limitation of Liability

ARAI Cleaning Solutions will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Liability is limited to the value of the purchased product in question

9. Force Majeure

We are not liable for any delay or failure in performance due to events beyond our reasonable control, including but not limited to natural disasters, strikes,  transport issues, or governmental actions.

10. Governing Law

These terms are governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of Sri Lankan courts.

11. Contact Information

If you have any questions or concerns about these Terms & Conditions, please contact us:

ARAI Cleaning Solutions
79 1/3, Kandy Road
Mawanella, Sri Lanka
Phone: 077 2355 245
Email: arai@aizo.lk