ARAI Cleaning Solutions – Return & Exchange Policy
At ARAI Cleaning Solutions, we are committed to delivering quality products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.
Return & Exchange Eligibility
Products are eligible for return or exchange under the following conditions:
- Incorrect item delivered
- Product damaged or leaking upon delivery
- Product expired at the time of delivery
- Faulty or defective product
Products are not eligible for return or exchange if:
- The product has been opened or used
- The item was purchased during a clearance or final sale
- The return request is made more than 7 days after delivery
Return Request Period
Customers must initiate a return or exchange within 7 days from the date of delivery.
How to Initiate a Return
To request a return or exchange, please contact our customer support:
- Phone/WhatsApp: 077 2355 245
- Email:arai@aizo.lk
- Please include your order number and photo/video evidence of the issue when
submitting your request.
Our team will assess the request and provide further instructions.
Refund Process
If your return is approved:
- Refunds will be processed within 5–7 business days
- Refunds will be issued to the original method of payment or as store credit
- Shipping costs are non-refundable unless the return is due to an error on our part
Exchange Process
If an incorrect or damaged item was received, we will replace the product at no additional cost
once the return is confirmed.
Return Shipping
- For orders within Colombo and surrounding areas, return pickup may be arranged at no
cost - For other regions, customers may be required to send the product via courier
Return Address
ARAI Cleaning Solutions
79 1/3, Kandy Road
Mawanella, Sri Lanka